Terms & Conditions

PRIVACY POLICY

In general, all users may visit Me Concept website anonymously without revealing any personally identifiable information. Me Concept only collects personal information when you create an account and register to receive our communications including email newsletters and direct mailings by post, or when you register to place an order. By providing such information to us, you will be deemed to have consented to our collection of such information and Me Concept may contact you with promotional information through email or post. You have the right to unsubscribe from Me Concept promotional activities at any time. The customer information that we have in our database is reserved for internal use only, we do not sell or hand out this information to anybody, meaning that we keep this information confidential. This information is only needed in order to get to know you better and to find ways to improve our service quality. Furthermore, we only save data to the extent that it is technically and commercially necessary.

It is understood that legal entities of the Me Concept as well as other authorized third parties might save data for operational reasons. This includes that we might use a third-party service provider to serve advertisements on our behalf across the Internet and sometimes on this site. We (including the aforementioned service provider) may collect anonymous information about your visits to our website, and your interaction with our products and services. We might also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user. If you would like more information about this practice, and to know your choices about not having this anonymous information used by our third party service provider, please do not hesitate to contact us at the following address because you have a right to get information on the use of your data for free: info@meconcept.com.hk

SECURITY

All credit card payments are processed in real-time for your security and immediate peace of mind. For payment options we accept Credit Card. This transaction will appear on your bank statement as a payment to Me Concept (Brilliant Beauty & Health Consultant Centre).

This sophisticated encryption process ensures that prying eyes are unable to decode your personal data when it travels from your computer to ours, and from our computer to the bank’s.

You can tell your browser is in secure mode in the checkout by looking for the padlock icon in the bottom corner or at the end of the address bar of your browser window.

PAYMENT POLICY

Placing an order

To review what is available to purchase simply browse the online product catalog. When you have arrived at the item you wish to order, click on “Add To the Cart” and then decide your requested quantity . When your order contains the items quantities you wish to purchase, please login to continue the next step or register if it is your first time to make purchase online. You will then be asked to provide us with your shipping and payment (Credit Card) information.

Once you have paid via credit card your order will be processed online immediately. Once your credit card details are verified by Global Payments, we can pack your order and deliver it to you. This transaction will appear on your bank statement as a payment to Me Concept (Brilliant Beauty & Health Consultant Centre).

REMARKS:

(1) Me Concept will send an Order Confirmation email to you after your payment is verified and with our acceptance. The email contains your order details including products code, product description, invoice and delivery address. If you do not receive the order confirmation email within 4 working days, please email to info@meconcept.com.hk or tel to +852 2393 6881.

(2)Me Concept will send a Dispatch Notification email on behalf of our forwarder to you after the forwarder has dispatched your order. You can find your tracking number and the details of your shipment. You can click the following link to track your order. If you do not receive the dispatch notification email, please send an email to info@meconcept.com.hk for assistance.

(3) If your order does not meet with the local regulation or requirement of the country of delivery, e.g. because of weight or total order amount, Me Concept may automatically separate your order into several parcels which will be delivered on different dates to meet the requirement. You will be notified of all the tracking numbers by email.

The forwarders we provided strives to provide quick and efficient delivery service to you but delivery time may vary due to regions of delivery, custom issues, logistic arrangements, weather and public holiday (i.e. Christmas, New Year, Easter, 10.1 Golden Week, etc). The forwarders have no control over and will not be responsible for any delay.

Since some of the custom authorities may take a relatively long time for customs clearance and inspections for up to 2 – 3 weeks. Please email to info@meconcept.com.hk

Forms of payment

Me Concept website is pleased to accept the following credit cards as forms of payment:

Me Concept Hong Kong Online Boutique is set up to take immediate orders online via Paypal . This transaction will appear on your bank statement as a payment to Me Concept(Brilliant Beauty & Health Consultant Centre) .

All prices on this website are processed in Hong Kong Dollars (HK$).

All orders are acknowledged at current pricing. We will bill at the price in effect at time the payment is confirmed.

Fraud Protection

In order to protect you as well as ourselves from fraud or other unauthorized or illegal activity, Me Concept screen all orders and reserves the right to withhold or refuse processing any orders due to suspected fraud or unauthorized or illegal activity. Me Concept may request a copy of your credit card statement via email to verify your payment. Me Concept also reserves the right to disable any member accounts or refuse to ship to certain addresses in case of suspected fraud or unauthorized or illegal activity.

Pricing

Product prices listed on Me Concept Online Boutique are subjected to change without advanced notice.

Product’s Shelf Life

Basically, our products last for 2 to 3 years while some promotional items may last for 5 to 15 months.

Products will last for 3 to 12 months after use. Please refer to the “Seal icon” of our products for details.